Cancellation Policy
At Chilterns Auction House, we understand that circumstances may change, and you may need to cancel an order placed through our auction platform. We have established the following Auction Order Cancellation Policy to outline the procedures and conditions for cancelling an order:
Cancellation Requests (a) If you wish to cancel an order, you must submit a cancellation request in writing to Chilterns Auction House as soon as possible. You can contact us via email at info@chilternsauctionhouse.com or by calling our customer support number at +44 203 633 5778. (b) The cancellation request must include your name, contact information, auction event details, lot number(s) of the item(s) you wish to cancel, and a brief explanation for the cancellation.
Timing of Cancellation (a) Cancellation requests can only be considered before the specified auction event has ended and before payment has been processed. (b) Once an auction event has concluded, and payment has been successfully processed, cancellation requests cannot be accommodated.
Cancellation Approval (a) Our team will review your cancellation request and assess its eligibility for approval. (b) We reserve the right to approve or deny a cancellation request at our discretion. (c) In the event that a cancellation request is approved, Chilterns Auction House will notify you and provide instructions on the next steps, including any applicable refund process.
Refunds (a) If a cancellation request is approved, and a refund is applicable, Chilterns Auction House will initiate the refund process as promptly as possible. (b) The refund amount may be subject to deductions, such as administrative fees or costs incurred by Chilterns Auction House in relation to the cancelled order. (c) Refunds will typically be issued using the same payment method used for the original transaction. Please note that processing times for refunds may vary depending on the payment provider and financial institution.
Exceptions (a) Some auction events may have specific terms and conditions that override this general Auction Order Cancellation Policy. In such cases, the specific terms and conditions provided for that particular auction event will govern the cancellation process. (b) Certain items may be excluded from cancellation or subject to different cancellation procedures due to their unique nature, such as one-of-a-kind or time-sensitive items. Any such exceptions will be clearly communicated during the auction event.
Please note that this Auction Order Cancellation Policy is subject to change at the discretion of Chilterns Auction House. It is recommended that you review the policy periodically to stay informed about any updates or modifications.
For further assistance or clarification regarding our Auction Order Cancellation Policy, please contact us at:
Chilterns Auction House Website: www.chilternsauctionhouse.com Address: 63 – 66 Hatton Gardens, Fifth Floor, Suite 23, London, EC1N 8LE Email: info@chilternsauctionhouse.com Contact Number: +44 203 633 5778
Please consult legal professionals and adapt this policy to suit the specific needs and requirements of your auction business.
